Frequently Asked Questions

General

General Website Information & Help

How do I access my resources?

Open your Member Portal and browse the menu on the lefthand side.

You will be able to see if there are any new resources available to you under 'Notifications' at the top.

For other resources look further down the menu under 'My Content': resources there will be categorised into relevant folders i.e. event resources or purchased resources.

How can I get a copy of my invoice?

Go to your Member Portal. Look to the My Account menu on the lefthand side of your screen, click on ‘Transactions’ to see all previous transactions, and view invoices.

I have selected my Interest Groups but now I’d like to change them. How do I do that?

Visit the Interest Groups page. From here you can navigate to ‘Manage your Midwifery Interest Groups’ and ‘Manage your Regional Interest Groups’. To make a change to your interest groups, click ‘Manage Interest Groups’. Select the Interest Group you would like to add or remove and select ‘Join’ or ‘Leave this group’.

I am unable to login to my ACM account

Accessing your correct user account is critical. Accessing an incorrect or duplicate account can result in you not having access to your personal data such as discounts, event and course registrations, transaction history and more. ACM members can also access additional information via their correct user account.

If you are unable to login, please choose one of the options below:

1. I am not sure if I have an existing User Account

If you have previously attended one of our events, made an online purchase or have a lapsed ACM membership please do not create a new account. Simply contact us by phone or email so we can assist you in accessing your existing account.

2. I am a current ACM Member but have forgotten my password or have not logged in before

Your username is the email address you provided when you subscribed as an ACM member. If you know your username but can't remember your password, there are two ways you can request a new password:

  • You can click here: an email will be sent to your inbox by the system and you will be able to reset your password by following the recommended steps. Note that this process may take several days to complete
  • Alternatively, the easiest and quickest way to request a new password is to contact us directly on 02 9281 9522

If you have forgotten both your username and password, please contact us on 1300 360 480 so we can help you access your member account.

3. I have an existing User Account but I am unable to log in

Your username is the email address you provided when you created your account. If you know your username but can't remember your password, there are two ways you can request a new password:

  • You can click here: an email will be sent to your inbox by the system and you will be able to reset your password by following the recommended steps. Note that this process may take several days to complete
  • Alternatively, the easiest and quickest way to request a new password is to contact us directly on 1300 360 480

If you have forgotten both your username and password, please contact us on 1300 360 480 so we can help you access your user account.

4. I recently changed my email address

If you have recently changed employers, changed your email address or changed your name please contact us directly on 1300 360 480 to update your email address.

What about my membership card and member number?

We no longer use member numbers or member cards. Please discard your member card as it is no longer valid, and no further cards will be issued. Please use your email address as your username to login to your Member Portal.

How do I update or add my payment details?

Credit/debit card details

If your ACM membership fees are currently being deducted from a credit/debit card, you can update your details in your Member Portal. Once logged in, hover over the profile icon to reveal the drop-down menu then click on ‘Stored Credit Cards’. You can then follow the links to add/delete stored card details. When adding these details, the card details written in grey are given as an example only and can be written over by clicking within the box and entering your own card details.

Direct Debit

If your membership fees are being deducted as a direct debit from a bank account (i.e. you have supplied a BSB and Account Number), please contact us via email on members@midwives.org.au or call us on 1300 360 480 . Unfortunately bank account details cannot be added or changed online.

For more information about our recurring payment (i.e. Direct Debit and stored credit card) facilities and policies please see our Terms and Conditions. Note that a minimum membership duration of 12 months applies to all memberships. By opting to pay your membership using one of our recurring payment options, you understand, accept and commit to fulfill your obligations under those terms and conditions.

Education

How do I register for an ACM live webinar?

A webinar is a live seminar that takes place on the internet, allowing participants in different locations to access an informative presentation online. Attendees can listen to and sometimes see the presenter during the presentation. There is also the opportunity to interact with the presenter and other attendees by typing feedback and questions. 

If you're not sure on how to register for an event, we recommend reviewing our latest live webinar infographic, which provides you with step-by-step guide for this process. Alternatively, watch the following video:

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How do I self-enrol into an ACM webinar recording?

ACM have over 60 webinar recordings stored on Midwives Learn (http://learn.midwives.org.au). These webinars are now available free of charge for ACM members, and can be accessed any time and any where. 

To find out how you can retrieve the self-enrolment key and start watching the webinars, please download our how-to infographic or watch the following step-by-step video.